1. Company Information
SOCREN is responsible for the content of this website. SOCREN is a company registered with the commerce and corporate register of Strasbourg, France under the number 78B559
and has its registered office at 19 route de la Wantzenau, 67800 Hoenheim.
VAT number: FR37314419656. E-mail address: firstname.lastname@example.org.
|The website's Director of Publications is Patrick Caillaud|
2. Purpose of This Website
THE USE OF THIS WEBSITE IS PROVIDED AT NO CHARGE AND WITH NO WARRANTY OF ANY KIND. Its purpose is the on-line sale of spare parts for bicycles, scooters, ATVs and other vehicles.
Unless otherwise stated, all items sold on this website are approved for road use, with the understanding that they must be used according to their manuals for the vehicle on which these items will be mounted on to retain this registration.
3. Website Terms and Acceptance of The Terms: Please read carefully
THE TERMS AND CONDITIONS OF SERVICE AND SALES BELOW GOVERN YOUR USE OF THIS WEBSITE AND BY ORDERING AND/OR OTHERWISE ACCESSING ANY OF THE SERVICE OR PRODUCT OFFERED BY SOCREN ON THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. THESE TERMS & CONDITIONS SUPERSEDE ALL EARLIER VERSIONS EXCEPT THE ORIGINAL FRENCH VERSION WHICH IS AVAILABLE ONLINE AT THE URL SPECIFIED UNDER THE HEADING "LAW" OF THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT USE AND/OR ORDER FROM THIS WEBSITE.
WE MAY CHANGE THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE BY UPDATING THE TERMS AND CONDITIONS SHOWN ON THIS WEBSITE. IT IS YOUR RESPONSIBILITY TO REVIEW THEM EACH TIME YOU ENTER THE WEBSITE AND EACH TIME YOU ORDER TO ENSURE YOU ARE AWARE OF OUR LATEST TERMS AND CONDITIONS. YOUR USE OF THIS WEBSITE AFTER A CHANGE HAS BEEN MADE SIGNIFIES YOUR ACCEPTANCE OF THE REVISED TERMS, HOWEVER THE VERSION IN EFFECT AT THE TIME OF THE PAYMENT OF AN ORDER SHALL APPLY TO THIS ORDER.
The terms and conditions of this agreement regarding sales of merchandise and products shall become effective as of the date of (1) your electronic signature on or acceptance of this agreement, (2) the activation of your customer account or (3) your receipt of an e-mail from us confirming your order, whichever happens first.
You agree that the automatic systems of recording employed by us constitute documentary proof and, unless able to provide evidence to the contrary, will not contest this proof in the event of a dispute.
By accepting these terms and conditions you state that you enjoy full legal capacity to do so, or, that you have permission from a carer or guardian in the case of incapacity, or from a legal representatives if you are minor, or that you hold a warrant if you act on behalf of a corporation.
All previous versions of these terms and conditions will be archived and made available upon request.
Please read these terms and conditions carefully, as they describe your legal rights and obligations.
4. Ordering and Purchasing Process
The product availability is specified in the description of each product.
To place an order, select one or more products and add them to your shopping cart. When your order is complete, you can access your shopping cart by clicking the button provided for this purpose.
When consulting your cart, you will have the opportunity to check the number and nature of the products you choose and you can check the unit price and the overall price of the order. You will be able to remove one or more products from your shopping cart.
Your ability to exercise your right of withdrawal and the time limits that apply to these rights will also be specified there.
If you order suit you and you wish to validate it, click on the "proceed to checkout" button. You will be redirected to a form where you can sign in if you already have a customer account, or register for one. Anonymous checkout is not available at the time of writing and a customer account is a prerequisite to order from this website.
Once logged in or after fully completing the customer account registration process, you will be asked to check or change the delivery and billing address for the order and will be redirected to the appropriate secured payment gateway.
You will be notified via an electronic notification, within a maximum of 24 hours, that your payment has been received by us.
A confirmation e-mail containing a summary of the order, information about the order status and delivery and how to exercise your right of withdrawal will be sent to you within 24 hours after receipt of payment.
Prices shown on the website are in Euros, all taxes included, shipping charges excluded. Prices are firm, without discount, or rebates. Prices can be changed by us at any time and without prior notice. It is for you to check prices at the time of confirming an order. Price changes will not affect orders which are already paid.
Shipping charges will be indicated to before any payment is made.
In case the recipient's country is not part of the list of countries offered on the website, you must contact the customer service.
6. Retention of Property
Products purchased on this website remain our property until full payment of their price by you.
Liability is transfered to the customer upon delivery and to the business customer when the package is handed over to the first carrier.
You can place an order on this website and pay for it by bank transfer, credit card or Paypal.
Credit card payment are made via secured transactions provided by the following payment gateway provider: Paypal and Paybox.
We never have access to your credit card data as is handled directly by the payment gateway provider or by the bank.
When paying by bank transfer, delivery times specified in the section below only begin to run from the date we receive your full payment.
8. Shipping and Delivery
a. Shipping and Delivery Dates
Orders are delivered by La Poste, Chronopost or by Schenker Jewel, in 1 to 10 business days after full payment of the order is received. Orders for certain products can take longer to assemble before we're able to ship them. May this situation occur, you will be notified during the confirmation step of the order. For more information on delivery times, please refer to the delivery section of the website.
Late delivery does not grant rights to compensatory damages, refusal of the products or cancellation of orders.
b. Delivery Error of and Visible Damage to The Products
You agree to check upon delivery that the content of the package complies with the order. Any error or visible damage or defect to the products themselves must be notified to us within three days following the delivery. You will not be able to make claims regarding this subject after this period has expired.
c. Loss, Partial Loss of and Visible Damage to The Package
In the event of any visible damage or rifling to the package, the recipient must express full, precise, written reserves, dated and signed, on the delivery slip, to the carrier at the time of delivery. You must inform us as soon as possible so that a new package will be prepared and shipped upon reception by us of the damaged package. In such events, the delivery times indicated above no longer apply.
In case the recipient suspects the content of the package might be damaged, or has been partially lost during transit the package must be refused. The recipient must notify the carrier by the appropriate means and within the appropriate time frame mentioned in the terms and conditions of the carrier. Accepting the delivery of such a package extinguishes all claims against the carrier and the customer will not be compensated by the carrier.
Products ordered by business customers travel at its own risk.
d. Customs, Duties, and Taxes
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of France may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; Contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
9. Consumer Rights
a. Customer Service
The customer service of this website can be reached by:
- E-mail: email@example.com,
- Post mail to the following address: SOCREN SAS, 19 route de la Wantzenau, 67800 Hoenheim, France.
Inquiries will be answered within two business days.
b. Right of Withdrawal
In accordance the with current laws and regulations in force in France, consumers can request an exchange or refund within seven days from the date of delivery of the package. To exercise this right, it is their responsibility to return (at their expense) the package to the address of the company's headquarters: SOCREN SAS, 19 route de la Wantzenau, 67800 Hoenehim, France, accompanied by a letter requesting either a refund or an exchange.
All products must be returned complete (packaging, manuals, accessories, copy of the invoice) and must be unaltered, clean and in perfect condition for resale.
c. Late Delivery
Any delay in delivery of more than seven days may result in the cancellation of the sale by the consumer upon written request sent to us by registered mail with acknowledgment of receipt. Consumers will be reimbursed the amount of the order.
In the event of late delivery due to a case of force majeure, we will not be held liable for such event, no refund will be issued and you agree to hold us harmless from any legal action and to waive the cancellation of the sale under this section.
10. Warranty for Products Purchased on This Website
In case a defective product is purchased on this website, under the provisions of the French Civil Code concerning legal warranty against hidden defects, consumers can request an exchange or refund of the product within two years from the date of discovery of the defect.
Under the provisions of the Article L211-5 of the French Consumer Code, and in the event that the delivered product does not comply with the meaning given to that word by this above-mentioned Article, consumers can request an exchange or refund of the product within two years from the date of delivery of the product.
Products are guaranteed against hidden defects during a period of one month from delivery to business customers.
This warranty entitles business customers to receive a replacement of the defective product to the exclusion of any other form of compensation.
In addition to the warranty against hidden defects defined by the French Civil Code, and the warranty of conformity of goods imposed by the Article L211-5 of the French Consumer Code, which are defined above and may be still applicable, items purchased on this website benefit from a standard warranty offered by us. The terms and duration of this warranty may vary from item to item and will be specified on each item's description and instructions of use. Unless otherwise stated, the standard warranty duration is of 15 days for all products and 30 days for four-stroke engines. The warranty opens the right to receive a replacement of the product (labor excluded).
To claim and exercise any of these rights, you are invited to contact the customer service.
A hidden defect is a defect of the thing which, under normal conditions of use, make it unsuitable for the use for which it was intended and the warranty of conformity being understood as the handing over of the thing contractually agreed, we cannot be held liable in particular and even under the standard warranty, for the normal wear and tear of products, or accidental damage resulting from improper use of the products.
11. Customer Account
a. Creation of a Customer Account
Creating a customer account is a prerequisite to order from this website.
To this end, you will be asked to provide certain personal information. You agree to provide accurate and up to date information. Providing incorrect information is a violation of these terms and will lead to the termination of your customer account and contract.
Some of the information requested are deemed essential to the creation of your customer account, the validation of your order and the conclusion of the contract. Refusal to provide such information will prevent the creation of a customer account and incidentally the validation of the order and contract.
b. Operation of Your Customer Account
From your customer account, you be able to view a history of all your orders, to access the tracking information of current orders if tracking is available, and to update your subscription preferences to our newsletter.
We will not be liable in the event of the disappearance of the data contained under the "Customer Account" section as a result of a fortuitous event, a technical failure or force majeure, these information have no probative value but are only informative. However, all contractual elements whose conservation is required by law or regulations will be kept safe and secure by us.
We will be entitled to our sole discretion to terminate without any prior notice any customer account that has been inactive for a year or more. We will not be liable for any loss or damage arising from such event.
If we request registration information from you, you must provide us with accurate and complete information and must update the information when it changes. You may not access any age-restricted services unless you are above the required age.
c. Password and Security
You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by us or any other user of or visitor to the website due to someone else using your password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else's account or password at any time without the express permission and consent of the holder of that account and password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
By checking the check-box provided for that purpose or given your express consent to that end, you agree that we may send you, at a frequency and format of our choosing, a newsletter which may include information about our activity. When you check the check-box provided for that purpose, you agree to receive commercial offers from us for products and services similar to those previously ordered. Subscribers have the option to unsubscribe from the newsletter by clicking the unsubscribe link available in each newsletters.
13. Loi Informatique et Libertés - Act N°78-17 of 6 January 1978 On Information Technology, Data Files And Civil Liberties
a. Principles - Purpose - Duration
You have the option of providing personal information about yourself. Providing personal information is not essential for navigating on the website. However, opening a customer account on it involves the collection, by us, of a number of personal data on visitors. In case you do not wish to provide information needed to create a customer account, you will not be able to order from this website.
The data collected are necessary for the proper administration of the services offered on this website and to comply with our contractual obligations. We retain the data for a standard period of one year for this only purpose, and commit not to use them in another context or transfer or sell them to third parties without your prior consent or as provided by law.
Appropriate technical and organizational measures are taken against unauthorized access of personal data and against accidental loss or destruction of, or damage to, personal data, within the current limitations of the available technology.
b. Right of Withdrawal
You have the right to oppose, query, access and modify data you provided. To exercise this right, individuals must make a written request to us by e-mail at firstname.lastname@example.org or by post mail to the address of the company's headquarters available in the first section of these terms.
Personal data collected shall be processed by computer and are exclusively reserved to us.
Personal data collected are not subject to any transfer abroad.
|The data controller is Patrick Caillaud|
The processing of users's personal information has been declared to the CNIL (Commission Nationale de l'Informatique et des Libertés) under the number 1585668 v 0.
c. IP address
An IP address (Internet Protocol address) is a numerical label assigned to each device (e.g., computer, printer) participating in a computer network that uses the Internet Protocol for communication.
We reserve the right to collect the public IP address of users. In such case, IP addresses are collected anonymously, so that it no longer reflects or references an individually identifiable user. This data will be retained for the same period of time as personal data and will only be used for the proper administration of and to improve the services offered on this website.
In case of a violation of these terms or if required by law, the IP address of any computer can be reconciled with the actual identity of the subscriber owned by the ISP (Internet Access Provider).
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.
We use information collected from cookies to improve your user experience and the overall quality of our services.
You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it's important to remember that our services may not function properly if your cookies are disabled.
a. Website Availability
WE ASSUME NO RESPONSIBILITY AND DO NOT WARRANT THAT THIS WEBSITE WILL BE UNINTERRUPTED OR FREE OF ERRORS, BUGS OR VIRUSES AND WE SHALL NOT BE LIABLE IF, FOR ANY REASON, THIS WEBSITE IS UNAVAILABLE AT ANY TIME AND FOR ANY DURATION OR FOR, ANY DAMAGE TO, OR VIRUS THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, BROWSING IN THIS WEBSITE OR YOUR DOWNLOADING OF ANY MATERIALS AVAILABLE FROM IT.
b. Links to other Websites
This website may contain links to other independent third-party websites ("Linked websites"). These Linked websites are provided solely as a convenience to our visitors. Such Linked websites are not under our control, and we are not responsible for and do not endorse the content of such Linked websites, including any information or materials contained on such Linked websites. You will need to make your own independent judgment regarding your interaction with these Linked websites.
c.Visual Representations of Products
Although we take care to ensure that the information, images, materials and other content provided on this website are as accurate as possible, we cannot guarantee that the visual representation of products, especially their color and shape, will be rendered in the same way on every workstation or display. Rendering can vary substantially from one workstation to another or differ from the reality due to the quality, technology and manufacturer and user settings of graphic cards, screens and displays. These variations and differences may in no case be attributed to us and we will not be liable for such variations.
d. Business Customer
In the event of the default of SOCREN in the performance of this contract, and if its liability has been established, its liability shall be limited to the direct damages caused to the business customer, to the exclusion of consequential loss or damage such as operating loss, loss of profits, earnings, opportunities or commercial harm. If SOCRENS's liability has been established and whatever the circumstances, its liability will be limited to the original value of the order paid by the business customer.
The unavailability of one or more products can not possibly give rise to the award of damages from us.
Products are sold unmounted and their price does not include the cost of installation which must be carried out by a professional hired by and at the expense of the customer.
Products sold on this website are marketed and sold in accordance with French laws and regulations, we may not be liable for non-compliance with regulations and laws in force in other countries.
16. Intellectual Property Rights
Every element displayed on this website is either the property of, or used with permission by us.
The use of these elements by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on this website. Any unauthorized use of the elements of this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works or derivative works from any part of this website, its content or structure or otherwise use it for any public or commercial use without the prior express written permission of SOCREN. You may only view or print individual pages for your own use.
Infringer expose themselves to legal proceedings.
These Terms and Conditions are governed by the law of France. Any disputes arising in relation to them shall, unless expressly agreed otherwise, be subject to the exclusive jurisdiction of the Courts of France and of the Court of Strasbourg, France for disputes with business customers, even if there is more than one defendant and even in the event of the introduction of third parties.
18. Informal Resolution of Disputes
Unless contrary to public policy provisions, any disputes that may arise in connection with the execution of these terms may be subject, to our discretion, for a settlement before any legal action starts. Applications for a settlement will not suspend the time limits allowed for instituting legal proceedings.
If any of these terms are found to be illegal, invalid or otherwise unenforceable, then to the extent of such illegality, invalidity or unenforceablility, such terms shall be deleted and severed from the website terms. The remaining enforceable terms shall continue in full force and effect and continue to be binding.
The fact that we relinquish temporarily or permanently one or more provisions of these terms shall not waive any of the remaining terms and conditions.
21. Violation of These Terms and Conditions
SOCREN may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) SOCREN's rights or property, or the rights or property of visitors to or users of the website, including SOCREN's customers. SOCREN reserves the right at all times to disclose any information that SOCREN deems necessary to comply with any applicable law, regulation, legal process or governmental request. SOCREN also may disclose your information when SOCREN determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You agree that SOCREN may, in its sole discretion and without prior notice, terminate your access to the website and customer account, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the website or any service offered on or through the website, or (4) unexpected technical issues or problems.